MATTER OF MONDAY FAQS
Find answers to our most frequently asked questions.
PRODUCTS
Are Matter of Monday products good for sensitive skin?
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Absolutely! Our formulas are gentle and free of parabens, sulfates, phthalates, silicones, essential oils and artificial fragrances.
What's the main differentiator of Matter of Monday products?
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Matter of Monday products have many great features, but the main differentiator is the focus on stress and blue light protection and repair. It's a sustainable way of preventing skin issues rather than just fixing them.
Can men use Matter of Monday products?
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For sure! The products are gender-neutral and suitable for both women and men. We encourage everyone to adopt our effortless, stress-free routine for skin health and self-care.
What's the difference between serum and moisturizer?
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Serums target specific skin concerns and penetrate deeper into the skin. They have a lighter texture. Our Anti-Blue Light Brightening Serum is specifically for brightening and hyperpigmentation repair.
Moisturizers focus on hydrating the outer layer of the skin and preventing moisture loss. They don't penetrate as deeply as serums and have a thicker texture. Our Anti-Stress Renewal Moisturizer protects the skin barrier and helps draw moisture to the skin.
Should I use Anti-Blue Light Brightening Serum first or Anti-Stress Renewal Moisturizer first?
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Since serums have smaller molecules and lighter textures than moisturizers, we recommend applying the Anti-Blue Light Brightening Serum first. However, because our products are lightweight and absorb quickly, you can reapply the serum later in the day on top of the moisturizer. These two products work well together to give your skin full protection.
Do I use the Anti-Blue Light Brightening Serum in the morning at night?
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Both morning and at night, or during the day. The Anti-Blue Light Brightening Serum should be put on in the morning after the cleanser before you start your day in front of computers and phone screens. We also encourage you to use it at night to give your skin an overnight restoration and repair boost.
Can I use Anti-Blue Light Brightening Serum as a moisturizer?
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Our Anti-Blue Light Brightening Serum contains many hydrating ingredients. However, if you have dry skin, we recommend using it together with our Anti-Stress Renewal Moisturizer for optimal hydration.
Can I use Anti-Blue Light Brightening Serum, Anti-Stress Renewal Moisturizer, and Anti-Fatigue Eye Cream on top of makeup?
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Yes. All products are lightweight and quick to absorb. They can be applied prior to the makeup, and if you feel your skin needs an extra boost or extra blue light protection, simply dab a small amount on top of your makeup and gently pat with your fingertip. They will instantly give you a pick-me-up boost.
What’s the Matter of Monday skincare ritual?
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The Matter of Monday skincare ritual is simplified to four essentials:
- Refresh with Pore -Refining Renewal Cleanser
- Protect and repair with Anti-Blue Light Brightening Serum
- Hydrate and soothe with Anti-Stress Renewal Moisturizer
- Pamper the delicate eye area with Anti-Fatigue Restorative Eye Cream.
Our products are designed for flexible use - morning, night, or anytime your skin needs a boost. Skincare shouldn’t be confined to the bathroom.
How often should I use the Pore-Refining Exfoliating Cleanser?
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Due to its gentle formulation, it can be used daily for oily skin or 3 times a week for dry skin.
What’s special about Anti-Fatigue Restorative Eye Cream?
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Our Anti-Fatigue Restorative Eye Cream is exceptional due to its high concentration of patented, medical-grade ingredients, supported by clinical claims. It effectively targets under-eye puffiness, fine lines and sagging of the upper eyelids. It can be used in the morning, at night or during the day.
ORDERS, SHIPPING + RETURNS
Can I cancel my order?
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Yes, you can cancel your order before the order is shipped.
Can I update the address on my order?
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You can update the address on your order if it hasn't been shipped. Please directly contact us at hello@matterofmonday.com.
Does Matter of Monday ship internationally?
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Currently, Matter of Monday only ships within the U.S.
How long will it take for my order to ship?
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On average, orders take 5 business days to ship. We process orders Monday through Friday in the order in which they are received. Orders placed after 4:00PM PST will not be processed until the next business day.
If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please email us at hello@matterofmonday.com.
Can I return an item I purchased from Matter of Monday?
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Your satisfaction is our priority. We think you’ll love your purchase, but if you’re not completely satisfied, you can return within 30 days of purchase and receive your full refund.
Simply email us with your order number and the item(s) you’d like to return at hello@matterofmonday.com, within 30 days of purchase. We will provide return authorization and shipping instructions.
Shipping costs incurred for returns will be the responsibility of the customer. All refunds will be issued to the original form of payment within 10 business days of receipt. Shipping charges will not be refunded.
Empty bottles/tubes of products cannot be accepted. You may not receive a (full) refund in cases where the product has been used beyond what is deemed reasonable to trial the product. For example, a product that is empty or nearly empty. Returns that exceed the 30 day guarantee period cannot be accepted.
I did not receive my order, what can I do?
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In case your order is delayed, please reach out to us at hello@matterofmonday.com as soon as possible and we will assist you with all the information you need.
If you believe your package is missing, lost or are unable to locate it after being marked as delivered, please contact the associated carrier (utilized for the delivery of your order) for assistance or to file a claim.
MONDAY CLUB
What is the Monday Club?
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The Monday Club is a community-based rewards program for smart skincare and healthy living enthusiasts. Members earn points, receive exclusive benefits and participate in member-only events.
How do I join the Monday Club?
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All you have to do is sign up and create an account to become a member of the Monday Club. You'll earn 100 points instantly just for joining!
How do I earn more points?
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Discover how you can earn points as a Monday Club member:
- Sign up: 100 points
- One-time purchase: Earn 1 point for every $1 spent.
- Subscription purchase: Automatically become an Advantage Club Member — earn 2 points for every $1 spent, in addition to 15% discount and free shipping on all subscription orders.
- Leave a review: 50 points
- Follow us on social media (Instagram: 50 points; Facebook: 50 points; TikTok: 50 points)
- Celebrate your birthday: Receive 100 points as our gift!
How do I redeem my Monday Club points?
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Points can be redeemed during checkout in 500-point intervals:
- 500 points = $15
- 1000 points = $30
- Points cannot be combined with other discount codes in the same order.
- If you return a product, the points from that purchase will also be deducted from your account.
What are the benefits of becoming an Advantage Club Member by subscribing?
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Advantage Club Members (via subscription) enjoy:
- 15% off every subscription order
- Free shipping
- 2 points per $1 spent on purchases
- A special gift after the 4th subscription order
- Flexibility of change or cancel any time
Can’t find what you’re looking for?
Reach out to our support team for additional assistance—we’re happy to help!